Case management as it should work
With our customized case management system, you get a solution shaped around your processes and fully integrated with your other systems.
Want to know more about case management systems? – we respond quickly!
Some of our clients
We create innovative system solutions tailored to the client's business.
4.7 out of 5 NKI Over 400 systems implemented
Secure, modern, and integrated
Our solutions are web-based and regularly updated with new versions to ensure optimized and secure operations. We offer both cloud-based hosting and customized on-prem solutions. With ready-made components and a high degree of flexibility, we easily integrate with other systems in your IT environment – a key to achieving a high degree of automation in your case management.
A customized and flexible solution
Case management can vary between different types of cases and between different organizations. We deliver solutions fully customized to your case type and your business's unique conditions.
Case management your users will love
Functionality based on your needs
Your solution follows your unique case process, but certain functionalities are recurring in our solutions.
Predefined workflows
Automate case management with predefined workflows. We help you set up how a case is triggered, which roles are involved, what happens at each step, and how it is closed.
Support for branching
All workflows can be configured with branching and merging, where process steps follow one or multiple possible paths. This allows even the most complex case management processes to be fully automated.
Process overview
The process overview provides a clear view of the number of cases in each status. Cases that have exceeded the waiting time threshold for their current status are displayed separately, allowing you to quickly identify deviations from established targets.
Simplify with pre-filled fields
Automate, streamline, and ensure quality in the manual steps of the case management process with intelligent forms. Pre-filled fields help prevent incorrect or unreasonable entries.
Dynamic forms
Specify what should be recorded for each case or process. Using an unlimited number of text fields, dropdown lists, and checkboxes, you can customise your forms to work exactly as you need at every step of the process.
Supplement cases with documents
Allow users to attach supplementary files to a case. Documents can be in any format.
Dynamic workflows
Create multiple workflows based on case type. We help you set up how each workflow should function and which individuals or groups are associated with each step.
Monitoring of stalled cases
Each process step is linked to a "must be handled within" setting. If a case remains in a step longer than this, it appears on the monitoring/alert list and the relevant person or group is notified.
Unique Solutions, Quickly Delivered
We solve your unique system needs with our module-based low-code platform Softadmin®. This creates conditions for rapid delivery of a future-proof and scalable system.
With extensive experience in case management systems that handle everything from customer service and internal material orders to advanced order flows, we are confident that we can deliver a solution for your needs as well.
Why Multisoft?
Would you like to know more about what Multisoft can do for your organization?
A leading-edge partner
At Multisoft, we are proud of our nearly 30-year history and the more than 400 unique systems we have delivered. We believe that satisfied employees create satisfied customers and have been recognized several times by Great Place to Work as one of Sweden's best workplaces. For us, automation, participation, and long-term focus are central.
Knowledge Bank
Curious to know more? Read our blog posts and cases about everything from case management to other smart system solutions.