Order management

Take your order management, and logistics to the next level using automation, smart entry, and thousands of integrations.

Combine everything you need in a single platform

Eliminate duplication in different systems. Put everything on the same platform using an order management solution from Multisoft and save time for other tasks than simple administration.

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Use resources efficiently

Save resources with reduced administration, fixing errors, and duplication. Free up time for creative tasks and make order management a competitive advantage.

Built-in integration

If you have your master customer register in a different system, the order system can be easily integrated with it. Experience integration without limits.

Use data to your advantage

With correct decision-making data and company-specific reports, you can make important decisions without delay or error. Make the right decisions in real time.

Functions for all types of order management

Save resources for other tasks than administration

Save costs with reduced administration, fixing errors, and duplication. Free up time for creative tasks by using efficient workflows, and automation. Make order management a competitive advantage.

Built-in integration capabilities

If you have your master customer register in a different system, the order system can be easily integrated with it and other existing systems, enabling automatic customer administration. Experience integration without limits.

Use data to your advantage

With correct decision-making data and company-specific reports, you can make important decisions without delay or error. Make the right decisions in real time.

Tracking suspended cases

Each process step is linked to a ‘shall be processed before’ setting. When a case remains in the same process step longer than this, the case is displayed on a Track/Warning list so the individual or group involved receives notification.

Process overview

The process overview provides easy display of the cases at each status level. The cases that have passed the set waiting time for that status are shown separately. This allows quick review of deviation from set targets.

Simply with pre-filled fields

Automate, effectivize, and assure quality all manual steps in the case management process with intelligent forms. Pre-filled fields prevent incorrect or unreasonable values.

Supplement the cases with documents

Allow the user to attach supplemental files to a case. These documents can be any format.

Dynamic form

Specify what information will be entered for each case or process. Using an unlimited number of text fields, drop down lists, and check boxes, enables adapting each form to match the function you need for each process step.

Cases

kundcase

Länsförsäkringar

Multisoft helped Länsförsäkringar with a custom syste...
Systemlösning för Volvo

Volvo

Volvo Trucks was looking for a tailor-made solution t...

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Knowledge Hub

Want to know more? Read our latest blog posts and cases about everything from order management to other smart system solutions.

GDPR
12 January 2022

Måste min organisation ha ett dataskyddsombud?

Måste min organisation ha ett dataskyddsombud? Du måste utse ett formellt dataskyddsom...
GDPR
12 January 2022

Behöver jag ha någon särskild hantering av barns personuppgifter?

Behöver jag ha någon särskild hantering av barns personuppgifter? Ja, hantering av bar...
GDPR
12 January 2022

Vilka rättigheter har registrerade enligt Dataskyddsförordningen?

Vilka rättigheter har registrerade enligt Dataskyddsförordningen? De viktigaste rättig...