SPF Seniorerna creates a better member experience with Softadmin® Member

Read about SPF Seniorerna's choice of Softadmin® Member and the organization's lessons learned from a system change:

• The choice of Softadmin Member
• Lessons learned from a system change

A large membership base together with many infrequent users created challenges in the existing system, which had extensive and complex functionality that was not suitable for SPF Seniorerna's operations.

At the same time, the existing solution had been overtaken by time, and with an ambitious agenda and long-term goals, SPF Seniorerna wanted to ensure a future-proof solution for managing, notifying, and communicating with its members.

The choice of Softadmin® Member

"We wanted a system that was simple for infrequent users, but advanced enough for those of us who work a lot and often in it to be able to get the data and things we need," says Peter Sikström, Secretary General of SPF Seniorerna. "Multisoft was good at coaching us in knowing what we wanted. It is not always the one who always says what you want to hear who is the nice one," Peter continues.

"Multisoft was responsive, and I feel they were very knowledgeable about the non-profit sector," says Sabina Brogård, IT Manager at SPF Seniorerna.

"We went out on the market, made a procurement and put the system we had out to tender. And then we chose what we thought was absolutely best for us, and that was Multisoft and Softadmin®," Peter concludes.

A complete solution

Softadmin® Member is a complete solution for member management that is adapted to each customer's unique needs. This means a joint effort with requirements gathering, which involves close collaboration during the development of the solution.

"You understood what we were going to ask for and dared to challenge. That is also part of your professionalism to be able to do that," says Peter about the requirements process.

Softadmin's module-based architecture, together with full flexibility to adapt the solution to each customer's unique needs, gave SPF Seniorerna a system that has depth in the functionality required for super users – but at the same time is clear and easy to understand for infrequent users.

”We can fill a couple of minutes just scrolling through SMS and emails from people who are happy with the system and spontaneously send emails thanking Sabina,” says Peter about the new solution.

As an organization, several benefits have been seen with the new system. "We notice that the time savings are primarily for infrequent users. It is an intuitive system where you get in quickly and can work," Peter continues.

"Users find it much simpler and clearer," Sabina adds. ”For example, I think it took perhaps seventeen keystrokes to complete a member previously. Today it is two or three.".

In addition to a better user experience, the new system has also been able to automate some processes, "as it is on your heart that you love automation. Some have also been automated," Peter continues.

Switching member systems can be an extensive process, and then it is important that the new solution is future-proof. With a changing world, the concept of management has taken on a different meaning, "I think you also have to learn that management is a stage of change," Peter notes. "The journey is not over, but the journey is ongoing," Sabina states. With the flexibility of Softadmin® Member, SPF Seniorerna is now well equipped for both changes in the world around them and new needs internally.

Lessons learned from a system change

SPF Seniorerna's change of member system can in many ways be described as a success story with a complex system change that has generated positive reactions among both members and within the organization itself. We therefore asked Peter and Sabina to share some lessons learned from the process and what they consider to be the most important success factors. Certainly, Softadmin® Member is an extremely competent system, but a change of member system is about so much more than the choice of supplier and technical platform.

Be inspired by these six points for a successful system change!

1. Be prepared to change working methods

Introducing a new system will require changed working methods. Implementing a new system that works exactly like the old one will not solve any problems and, above all, will not create any efficiency gains. Prepare the organization for a journey that involves new ways of doing things and possibly also a challenging of how things 'have always been done'.

2. Opt for a long-term relationship

In choosing a supplier for a new member system, the relationship with the people on the other side will be crucial all the way from the first dialogue via contract writing and commissioning to management over many years. Invest early in the relationship and ensure that there is a healthy dynamic.

3. Set aside time for internal reflection during the journey

A new system comes with new ways of working and it is easy to want to run fast and very many decisions are made in a limited time. Set aside the time required internally to anchor and see to the entirety of how the organization will work in the long term, it will pay off many times over for many years to come.

4. Invite stakeholders into the process early

A system that drops from the sky at launch will never be well received, neither internally nor by the members. Start the anchoring work early in all ends, invite discussion and gather input widely. Ensure that everyone affected is involved – and has the opportunity to participate – throughout the journey so that there is also a shared ownership of the system the day it is time for launch.

5. Be a clear client

In an IT project of this size, demands are also placed on you as the client. Make life easier with a clear internal project group and communicate early with the supplier about the project group's roles and powers. Everything that can facilitate communication between the parties will support the journey towards a finished system!

6. Put effort into training

A change of member system can affect the everyday life of many both internally and externally. Ensure early on that there is a plan for training with content adapted to each target group and in formats that suit the recipient. In SPF Seniorerna's case, for example, they worked successfully a lot with video material instead of written documentation.