Case management system

Manage complex cases and automate workflows with an adaptable case management system that complements your business.

Save time for more than administrative tasks

With our solutions for case management, you can follow your cases in real-time, regardless of type, with everything collected in a single system and integrated with your other operative systems.

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Automate unnecessary administration

Automating your case management eliminates unnecessary administration, dependence on individuals, and inefficient work methods. Automated case management systems offer control and a clear overview of your activities – increasing efficiency in workflows.

Improve efficiency like never before

Our case management system offers users proactive support and follow-up in their daily activities using predefined workflows and adapted dashboards. With adapted standard templates and integration with your CRM or ERP, you can follow and manage a case from start to finish without any duplication of tasks – your case management system does the work for you.

Integrate against your current ERP

CRM, ERP, or financial system – regardless of which one you use for relationship processes, we deliver automatic case management solutions that integrate with your most important and critical systems.

Functionality for every type of case management

Predefined workflows

Automated case management with predefined workflows. We help you set up how a case gets triggered, the roles involved, what happens at each step, and how the case is closed.

Dynamic workflows

Create several workflows based on case type. We help you set how the various flows are designed and the individuals or groups linked to each step.

Support for branching

Every workflow can be set to include branching and merging, where the process steps follow one or more possible steps. This allows automating the most complex case management processes.

Track suspended cases

Each process step is linked to a ‘shall be processed before’ setting. When a case remains in the same process step longer than this, the case is displayed on a Track/Warning list so the individual or group involved receives notification.

Process overview

Process overview provides easy display of the cases at each status level. Cases that have passed the set waiting time for that status are shown separately. This allows quick review of deviation from set targets.

Simplify with pre-filled fields

Automate, increase efficiency, and assure quality of all manual steps in the case management process with intelligent forms. Pre-filled fields prevent incorrect or unreasonable values.

Supplement the cases with documents

Allow the user to attach supplemental files to a case. These documents can be any format.

Dynamic form

Specify what information can be entered for each case or process. An unlimited number of text fields, drop-down lists, and check boxes, enables easy adaptation of each form to match the function you need for each process step.

Cases

Länsförsäkringar

Multisoft helped Länsförsäkringar with a custom syste...

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Volvo

Volvo Trucks was looking for a tailor-made solution t...

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Contact details

Would you like to know more about our case management solutions? Contact our specialists or fill in the form and we will get back to you as soon as possible.

+46 (0)8 557 778 10
info@multisoft.se

Brunkebergstorg 5
111 51 Stockholm

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